Warranty

Check out our warranty details below, or reach out to us with your questions. We’ll get back to you within two days.

All Tavoxda luggage purchased directly from us, or through an authorized retailer, is backed by our two-year warranty.

The warranty covers:

• Broken or malfunctioning wheels
• Handles or telescopic handles that stop performing as intended
• Locks or zippers that no longer function as designed

The warranty does not cover:

• Airline damage, impact cracks, or dents from handling (covered with optional upgrades)
• Zipper damage due to impact or unsecured use during transit
• Cosmetic wear like surface scratches, scuffs, marks, or colour changes
• Interior wear, including lining or pockets from normal use
• Lost or stolen luggage
• Damage from misuse, tampering, or third-party repairs

How do I make a warranty claim?

In the event of a warranty claim: Using your original order number, please initiate a warranty claim here.

What will void a warranty:

We reserve the right to void this warranty if we determine a claim to be dishonest or fraudulent.